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Frequently Asked Questions
ORDERING FROM US
I haven't received my order. How can I find out where my shipment is?
When your order ships you will receive an e-mail confirmation. This e-mail will contain a tracking number that you can use to check the status of your shipment. If you still have questions, please contact customer service at 1.888.kandoo.2 (1-888-526-3662)
Why am I not receiving any e-mail confirmations?
Please check your "spam" filter settings. By rejecting unwanted junk e-mail, you may be inadvertently blocking our messages. Some web-based e-mail (such as Yahoo, Gmail, or Hotmail) may block e-mail from unknown senders; you may need to deactivate these settings or check your "junk mail" folder. When you get an e-mail from Kan-doo Attitude,Inc., we suggest you choose to "allow sender". This should permit future e-mails from Kan-doo Attitude, Inc. to reach you without further problems.
What is your return policy?
Kan-doo Attitude, Inc. guarantees all products we sell on-line to be free from defects of workmanship. We will gladly exchange or refund your purchase of any defective items you wish to return. If you're unsatisfied with the fit, size, quality, or color of a product, you may exchange it and choose a replacement of the same product (if available).
Please note the following limitations:
Item(s) must be returned within 30 days from date of purchase;
Item(s) that have been laundered, used or altered in any way will not be accepted for exchange or refund.
What happens if an item is backordered?
Kan-doo Attitude, Inc. does everything possible to ensure that styles, sizes, and colors are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short in our in-stock inventory. In these rare circumstances, you'll be notified within 24 hours of your purchase via e-mail that an item in your order is backordered. If you choose not to wait for your backorder, please e-mail
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or contact customer service via phone at 1.888.kandoo.2 (1-888-526-3662) so we can make sure your account is accurately charged. Typically, the backorder will be no more than three weeks. The backordered item(s) will ship as soon as it becomes available.
OUR COMPANY
I am looking for donations for my organization or club. Can you help me?
Please submit an e-mail request to
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and our company will do it's best to accommodate you.
Where should I submit my comments or suggestions?
Submit your comments or suggetions through an e-mail at
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or you can fill out the "Sign Up for E-mail" form to be added to our e-mail news distribution list which provides a field at the bottom of the form for you to submit your comments. I am doing a research project about your company for my class. Who can answer my questions?
Please submit your question to us via e-mail to
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or contact customer service via phone at 1.888.kandoo.2 (1-888-526-3662).
How can I ask a question about your company?
Please e-mail your question to us at
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or call 1.888.kandoo.2 (1-888-526-3662).
Do you sell gift certificates?
At this time, we do not sell gift certificates. However, we do have plans to sell gift certificates in the future. Check our website often for new offers, products, news, and events.
SUBMITTING YOUR TESTIMONIAL AND/OR PHOTO
How do I submit a testimonial and/or photo?
FREE T-SHIRT OFFER
If we select your testimonial and/or photo to be posted to this website, we will mail you a free t-shirt of your choice. The T-shirt can only be mailed to a physical mailing address so that we can track its arrival to you. Only one T-shirt will be mailed. We will notify you via e-mail and phone within two weeks if your testimonial and/or photo has been selected for publication on this website.
To submit a testimonial and/or photo for consideration on this website, please email us at
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and provide the following information in your email:
Testimonials must not exceed 500 words.
Photos must depict you in a kan-doo t-shirt or with a kan-doo product visible in the photo.
First Name
Last Name (Optional and will not be posted to the website)
Phone Number (Must be included but will not be posted to the website)
E-mail address (Must be included but will not be posted to the website)
City, State
Country
Age (Optional and will not be posted to the website)
Hobby, Goal, Special Interest or Profession which you identify yourself with
Size of Shirt which you would like us to mail to you
Style of Shirt which you would like us to mail to you
What sort of testimonials and/or photos will you consider for the website?
Authenticity and enjoyment of individuals in interesting environments (indoors or outdoors) draws our attention. This allows you to be creative and enjoy the process of preparing to share your own unique kan-doo experience with us.
Kan-doo Attitude, Inc. will not accept or post photo-testimonials depicting obvious or potential harm or danger to any individuals or animals.
OUR PRODUCTS
I cannot find the style, color, or size I'm looking for?
The styles, colors, and sizes currently available on our website reflect our complete line at this time and what we have in-stock. If you have a style, color or size preference that you would like us to consider offering, please email this information to us at
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. We are a growing company and your input is valuable to us.
Do you offer any tall or plus sizes?
At this time, we do not offer tall or plus sizes. For more sizing options, you may want to check out our Unisex styles, which have a more generous cut for many different bodies types.
Are you planning to offer any other products in the future?
Absolutely! We're in the process of increasing product lines -- adding colors as well as styles. We have other plans for our growth as well. Check the website often for new offers, products, news and events.
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